Vodafone Ireland Unified Frontend

Vodafone Ireland's Unified Frontend was an omnichannel platform designed to support agents across multiple touchpoints — retail stores, call centres, and indirect sales channels — within a single, consistent interface.

The application automates business processes and integrates with BSS systems, giving agents role-specific access to sales and customer care workflows. Consistency in rules, pricing, and process continuity across all channels was central to the design challenge.

The project built directly on the foundations established in the earlier Vodafone Portugal frontend work, using that framework as a base to iterate and evolve for the Irish market and its specific operational requirements.

Delivered as part of a cross-functional team, the work covered the full UX and UI design lifecycle, from requirements gathering with stakeholders to final designs ready for implementation.