Paulo SantosLisbon

About

Designer first, technologist always.

Fifteen years designing digital products for telecoms operators across forty-plus markets — all through Celfocus, where I've grown from frontend developer to Journey Strategist and Team Leader. My clients have included Vodafone across Europe, Ooredoo in Qatar, STC and Jawwy in Saudi Arabia, Safaricom in Kenya, du in Dubai, and Sky in Germany.

The work spans the full design spectrum: user research, stakeholder workshops, UX strategy, design systems, interactive prototypes, and the frontend code that makes it all real. More recently I've been integrating AI-native workflows — Claude Code, Figma MCP, design-to-code pipelines — to move faster without giving up craft or product thinking.

I hold a Design Degree from IADE Creative University in Lisbon, a UX Management Specialty from the Nielsen Norman Group, and I'm currently completing the PowerMBA. Off the clock: father to two daughters, owner of Kira and Vito, runner, amateur photographer with a Sony A7III, and a quietly devoted Sporting CP supporter.

CelfocusSince 2013
Status
Active
RoleJourney Strategist& Team Leader
BaseLisbon · Portugal
CertifiedNNG · UX Management& DesignOps
15+years
40+markets
8countries
The trail so far

Professional experience

2015PresentNow

Freelance Writer

PlayHype

Wordpress
2013PresentNow

Associate Specialist

Celfocus · Safaricom Kenya, Vodafone Ireland / Portugal / Germany, du Dubai

FigmaClaude CodeSketchAdobe PhotoshopAxure RPHTML + CSS (SASS)ReactExtJSJavaScript
20112013

Web Designer and Developer

GCI · Mitsubishi, Oliveira da Serra, Maybelline and more

Adobe PhotoshopAdobe IllustratorHTML + CS + JS
20082009

Backoffice Assistant

Vodafone · Vodafone Portugal

Siebel

Education

2024 — 2025

The PowerMBA

Power MBA

2023 — 2024

UX Management Specialty

Nielsen Norman Group

2011 — 2014

Design Degree

IADE – Creative University, Lisbon

2011 — 2012

UX/UI Design & Development

EDIT - Disruptive Digital Education

2009 — 2010

Level IV, Specialization Course in Multimedia Product Development

IADE – Creative University, Lisbon

2010 — 2010

Advanced Course in Digital Design

LX School

How I workDiscover · Define · Develop
01

Discover

Understand before you draw.

Research, interviews, workshops — closing the gap between assumptions and reality before a single frame is drawn.

Methods & techniques

  • Design Thinking
  • Benchmark
  • Business deep dives
  • Shadowing
  • Stakeholder interviews
  • KPI analysis
02

Define

Systems thinking, always.

Ideate, prototype, test. Every screen is part of something bigger — I design for the whole, not the moment.

Methods & techniques

  • Design Sprint
  • Card sorting
  • Information architecture
  • Prototyping
  • Usability testing
  • Feasibility evaluation
03

Develop

Ship it. Learn. Iterate.

Comfort with code means I bridge design and engineering — reducing handoff friction and keeping quality high through delivery.

Methods & techniques

  • UI validation
  • Accessibility testing
  • Usability testing
  • Design system delivery
  • Front-end support
AI · Tooling

AI in the loop, craft in the output.

Claude Code, Figma MCP, design-to-code pipelines. Moving faster without thinking less.

Collaboration

Design is a team sport.

The best outcomes come from collaborative teams. I facilitate, align, and advocate — not just deliver files.

Strategy

Business goals + user needs = sustainable.

Great design serves people and businesses simultaneously. That tension is the job, not a compromise.

Expertise18 tools & skills

Design

  • Design Systems
  • Motion Design
  • Prototyping
  • UI Design
  • UX Design
  • User Research

Development

  • CSS / Tailwind
  • Figma
  • React / Next.js
  • TypeScript

AI & Tooling

  • AI Design Workflows
  • Generative UI
  • LLM Integration
  • Prompt Engineering

Leadership

  • Product Strategy
  • Stakeholder Management
  • Team Mentoring
  • Workshop Facilitation
Off the clock
  • 01Running early mornings through the hills of Lisbon
  • 02Hunting PlayStation platinums — Kojima always first
  • 03Capturing whatever catches my eye — phone, camera, the eye
  • 04Watching Sporting CP win in the most dramatic way possible

Languages

PortugueseNative
EnglishFluent
SpanishEssential
FrenchEssential
Worked across9 markets
GermanyPortugalSaudi ArabiaQatarKenyaIrelandSpainUnited KingdomUnited Arab Emirates
Companies I've worked with